Delivery and return options

We recommend that you book the device at least 3 or 4 days before your rental starts to ensure the device arrives the day before your rental starts.

Regarding the delivery we ship the device to your Hotel/Apartment/Pick up store anywhere in Europe

For the Return, we will provide a prepaid envelope that you simply need to drop into any mailbox or Post office on the last day of your trip.

Delivery in France

Pick up at our office - Free

Our office is located in the center of Paris. The address is 23 rue d'Aboukir, 75002 Paris. Our opening hours are: 9am to 7pm from Monday to Friday
For pick ups on saturday, send us a mail.

France (2 Business days) - 4.90€

We deliver to your Hotel/Apartment and any staying address or to a pick up point nearby in 2 working days.
Your device is delivered the day before your arrival.

Express in France (24 hours) - 14.90€

If you have already arrived, we can deliver on appointement in Paris the same day. Or anywhere in France the next business day (for an order placed before 6pm). We only need your address or the place you want us to deliver you.

Hotel & Personal address

Write your address on the booking page to Receive the mobile hotspot at your staying address in France:

  • Hotel, Campsite, Hostel (directly to the front-desk): send us the name used for the reservation to make sure they accept the package.
  • Private apartment: please make sure there is a mailbox and give us the name of the landlord. If you have any doubt, choose the pick up point option.

Pick up point

We have over 18 000 pick up point in France (post offices and stores).

Find here a pick up point or ask us directly and we will propose you the closest pick up point from your staying address. When you arrive, you can go to the pick up point with an ID and retrieve your hotspot when you want.

Airport

You can retrieve your hotspot at Paris CDG airport:

  • Paris CDG - Terminal 2: Bagage drop
    Location Terminal 2 - Gare TGV - Level 4 (Located opposite the Sheraton Hotel)
    Opening hours From 6:00 a.m. to 9:30 p.m. 7 days a week
    Average waiting time 3 Min

For other airports, please contact us by mail.

Delivery in Europe

We deliver everywhere in Europe 4,90€ to 14.90€

We deliver to your staying address
within 2 working days everywhere in Europe. All European countries are covered.
The package will be delivered the day before your arrival at the address chosen.
See below where we can deliver and what information do we need.

Hotel & Personal address

Receive the mobile hotspot at your staying address in Europe:

  • Hotel, Campsite, Hostel (directly to the front-desk): send us the name used for the reservation to make sure they accept the package.
  • Private apartment: we cannot deliver in the mailbox. You need to make sure that you will be able to wait for delivery at the appartment

Pick up point

We have pick up points in lot of European cities (stores).

Find here a pick up point or ask us directly and we will propose you the closest pick up point from your staying address. When you arrive, you can go to the pick up point with an ID and retrieve your hotspot when you want.

Return options

Self Return - Free

We provide you a protective envelope to return the hotspot. You just have to buy a stamp at the local post office, to return it before leaving Europe. The full package weights less than 250 grams. Return address is: MY WEBSPOT - 23 rue d'Aboukir, 75002 Paris - France.

Prepaid Envelope (Spain, Italy, etc.) - 4.90€ to 14.90€

When choosing a country as return, the prepaid envelope is usable everywhere in the chosen country. You just have the slide envelope in any mailbox before leaving the country. You can find mailboxes everywhere in the country including most of the time at the airport.
From the UK, you the return envelope is usable in a network of local shop named MyHermes.

Other European countries

You need to get to a local post office and ask for a stamp for shipment to France.
The full package weights less than 250 grams.
Return address is: MY WEBSPOT - 23 rue d'Aboukir, 75002 Paris - France.
Ask us if you need more information.