Return options

Drop off at MY WEBSPOT office
Free

Our office is located in the center of Paris at:
23 rue d'Aboukir, 75002 Paris.

Our opening hours are:
9:00 am to 7:00 pm from Monday to Sunday.

Drop off at Paris CDG Airport
1.90€

Left Luggage Store
Bagages du Monde
Location Terminal 2 - Gare TGV - Level 4
(Located opposite the Sheraton Hotel)

Opening hours:
6:00 am to 9:30 pm from Monday to Sunday.

European prepaid envelopes
4.90€ to 14.90€

We offer prepaid envelopes to return your Pocket Wifi from most European countries.
See the full list on the check-out page.
The prepaid envelope can be used in any mailbox or local post office in the chosen country.

Please note:
(1) The prepaid envelope is usable only in the chosen country.
(2) Please do not leave the prepaid envelope at your hotel.

Available mailboxes in European Airports
Most European airports have available mailboxes:
Check here the locations of mailboxes in the 30 largest European airports.

U.S. prepaid envelopes
9.90€

We offer USPS Priority prepaid envelopes.
You just have to drop the entire package with the prepaid label at any USPS store in the USA.
Please find the list of all USPS stores here.

Mexico prepaid envelopes
9.90€

We offer RedPack prepaid envelopes.
You just have to drop the entire package with the prepaid label at any Redpack store in Mexico.
Please find the list of all RedPack stores here.

Self Return

If you choose to return the package by yourself, you will receive a white labeled enveloppe.
You just have to stamp the parcel for 300 grams, and mention "package value for customs : 0€"

Our return adresses are:

Europe:

MY WEBSPOT
23 rue d'Aboukir
75002 Paris
France

United States (USA):

Nexus Gaming Alliance
512 W Chelsea Dr #1
FT MITCHELL 41017
United States

Mexico

MY WEBSPOT
Paseo del Sol - MZ 7_LT - 1502 INT 2
Supermanzana 309, Benito Juarez
Quintana Roo, C.P. 77565
Mexico

Please note that the pocket wifi needs to be sent back to the same region where it has been delivered.