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We used the pocket WiFi on our recent trip to London and Paris. It worked really well except a few times when it took a really long time to load Google Maps information. Honestly, I don't know if that is a Webspot or Google Maps problem. Anyway, they sent it to our hotel in London. We paid extra to have them send us the prepaid return envelope, which worked out well. We also paid extra for the portable battery back up, which we used only once, so I am not sure you really need it. It holds a charge fairly well. It is lightweight and small. We took it all over London and Paris and Versailles and it worked really, really well. We will definitely use this again when we need it.
Should have 5 stars because the internet service was amazing, my-webspot battery lasted all day, I rented the extra battery but never used it and since the moment we started using it never failed ...... the missing star is due to the bumpy road we had to travel in order to get the hotspot delivered but Vicente Vidal, from the france office was very helpful and finally got the hotspot delivered.....Thank-you!!!
I called twice to My Webspot service (Egypt and Brazil). The hotspot has worked very well. I could access to my emails and it allowed me to use my GPS to guide me during my travels. The feedback system is very simple, just an envelope to drop in the postbox. I love the easy service.